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How u8asia Handles Your Personal Information

When you open an account or make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, you share information with us.

Account data protectedPayment details handled securelyNo third-party data sellingCookie usage disclosedYour rights clearly stated
u8asia How u8asia Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Login sessions are protected by OTP verification sent to your registered contact. Suspicious access attempts trigger an automatic lock and a prompt to re-verify before entry is allowed.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your last payment method — Touch 'n Go eWallet, Boost or GrabPay. You can clear cookies via your browser settings at any time.

Data Retention

Active account data is retained while your account is open. After account closure, we retain records only as long as required by applicable local law, then delete or anonymise them.

Your Rights

Where local law in Malaysia permits, you have the right to access, correct or request deletion of your data. Submit requests via live chat or email with your account details for identity verification.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Reach our account support team via live chat on the site. For data access or correction requests, start here and our team will route your query to the right person.
Email Support Send detailed data requests, deletion queries or policy questions to our support email. Include your registered account email so we can verify your identity before responding.
Account Settings Some personal details — your contact number, preferred e-wallet, and email address — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Privacy on u8asia

Below are the questions we hear most often about how your data is handled. If something isn't covered here, our live chat team can help you directly.

We collect your name, email address, contact number, and account login credentials. Your preferred payment method — Touch 'n Go eWallet, Boost, or GrabPay — is also saved for faster checkout on future deposits.

We do not sell or share your data with advertisers. Payment processors receive only the minimum information needed to complete your transaction — typically your wallet reference and transaction amount, nothing more.

After closure, we retain your records for the statutory period required under applicable local law in Malaysia. Once that period ends, your data is deleted or anonymised according to our internal retention schedule.

Yes. Where local law permits, you can request a full copy of your personal data. Contact us via live chat or email using your registered account email so we can verify your identity first.

Session cookies keep you logged in during your visit. Preference cookies remember your last payment choice — for example, if you used GrabPay last time, it stays pre-selected. Clear these anytime through your browser settings.

Our system triggers an automatic lock on suspicious login attempts and sends an OTP to your registered contact to re-verify access. Contact live chat immediately if you notice any activity you do not recognise.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.