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Terms Conditions That Apply to Your u8asia Account

These Terms & Conditions set out the rules that govern your account with us — what you agree to when you open one, how we handle your funds, and how disputes are managed.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPay transactionsJurisdiction-conditional accessAccount security obligationsUpdated terms notified via account email

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HOW WE OPERATE

How u8asia Handles Your Account and Data

These Terms also explain how we look after the data tied to your account. We collect only what is needed to verify your identity and process your payments. We do not sell your information to third parties. Cookies are used to keep your session active and to remember your preferred wallet — for example, if you always deposit via Touch 'n Go eWallet, the payment screen will reflect that. You can request a copy of your account data or ask us to close your account by contacting support in writing.

Data Retention

We hold your account and transaction records for as long as your account is active and for a period after closure, in line with our legal obligations under applicable law.

Cookie Use

Session cookies keep you logged in and remember your payment preference — Touch 'n Go eWallet, Boost, or GrabPay. You can clear cookies at any time from your browser settings.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, change your password immediately and notify support so we can flag the account.

Change Requests

To update your registered email, phone number, or linked payment wallet, submit a request through live chat or email with your account ID and a copy of your ID document.

CONTACT PATHS

How to Reach Us About These Terms

If something in these Terms is unclear or you have a concern about your account status, our support team can walk you through it. You can reach us via live chat directly from your account dashboard, or send a written query to our support email. Players in Kuantan and elsewhere in Malaysia receive the same response queue — there is no regional tier for support access.

Live Chat Open a chat from your account dashboard at any time. Our team handles Terms queries, account status questions, and payment dispute submissions.

Email Support Send your question to our support address from the email registered to your account. Include your account ID for faster resolution on Terms-related matters.

Account Help Centre The Help Centre inside your account covers common Terms questions — account verification steps, withdrawal holds, and what triggers a review.

What These Terms Actually Cover

u8asia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you confirm that you are accessing u8asia in a region where doing so is permitted under local law. These Terms govern every part of your relationship with us — account registration, deposits and withdrawals, how we process payments via

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Touch 'n Go eWallet, Boost, and GrabPay, and what happens when a dispute arises. We do not accept accounts from regions where online gaming activity is expressly prohibited by law. Your payment wallet — whether Touch 'n Go eWallet, Boost, or GrabPay — must belong to
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you personally. We will not process a withdrawal to an account that does not match the name on your u8asia profile. If you believe a transaction has been processed in error, write to our support team within seven days of the transaction date. We reserve the
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right to suspend or close an account if we find a breach of these Terms, including the use of another person's payment credentials or the misuse of any account promotion. Any funds in a suspended account are held pending the outcome of our review. These Terms
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may be updated, and we will notify you by email when material changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often when it comes to account rules, payment conditions, and what the Terms mean for your day-to-day use of u8asia.

Yes. These Terms apply whether you access your account through a mobile browser, the app, or a desktop. The same rules cover your account regardless of the device you use.

No. Your deposit wallet — Touch 'n Go eWallet, Boost, or GrabPay — must be registered in your own name. Deposits from a third-party wallet may be held or returned pending review.

We will email you before material changes take effect. Continuing to use your account after the update date means you accept the revised Terms. You can close your account if you do not agree.

Contact our support team via live chat or email within seven days of the transaction date. Include your account ID and the transaction reference so we can investigate promptly.

In most cases we will notify you first. However, if we detect a serious breach — such as use of another person's payment credentials — we may suspend the account immediately pending review.

Send a written request via email or live chat from your registered account. We will process data requests and account closures in line with the retention schedule in these Terms.

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