Moving Your Balance Back to Your Wallet
Withdrawals work through the same cashier section where you deposit. We route payouts to Touch 'n Go eWallet, Boost, GrabPay or your local bank account via DuitNow — whichever method you registered when your account was verified. The withdrawal form asks for the amount in RM and confirms the destination wallet or account number before submission. Processing follows the verification status of
your account; a fully verified account moves through the queue without extra document requests. If a withdrawal is taking longer than expected, our live chat team can check the status in real time.
- Open the withdrawal section — Inside your account menu, select the withdrawal tab. Your verified payout methods appear as selectable options.
- Select your payout destination — Choose Touch 'n Go eWallet, Boost, GrabPay or your DuitNow-linked bank account. Unverified methods will not appear as options.
- Enter the RM amount and submit — Key in the amount you want to withdraw, review the destination details on the confirmation screen, then submit the request.
- Verification check before release — Our team checks the request against your verified account profile. Fully verified accounts clear this step without additional document uploads.